![]() ![]() Try opening the hyperlink again and it should work as expected. Step 4: Select all folders and delete them from your computer. Step 3: It will open the Microsoft Teams cache folder in the File Explorer app. Step 2: Type %appdata%\Microsoft\Teams in the box and press Enter. Step 1: Close Microsoft Teams and press Ctrl R keys to open the Run menu. ![]() You need to clear Teams cache and try again. Older Teams cache can lead to annoying issues like Teams not opening, screen sharing not working, hyperlink not working, and more. Like other Windows apps, Teams collect cache data in the background to improve app loading times and perform frequent tasks quickly. If you haven’t, it will ask you to log in with Microsoft account credentials. If you’re signed into Teams web app, the link will open without any issue. Open your preferred web browser on the desktop and paste the link in the address bar. Right-click on the received link and copy it. If the Teams hyperlink is not working in the browser, you can manually copy the link and paste it into the new tab to open it. If you’re using the Teams web app for the first time, you’ll need to sign in with your Microsoft account details. ![]() For the best experience, you can stick to the native Teams app, but if the app is not opening, you can select ‘Use the web app instead’ and prefer the Teams web version. When you open a Teams hyperlink, it will first launch the default browser on your Windows or Mac and offers a pop-up to open the link in the native Teams app. On Windows, you can click on the up arrow in the taskbar and make sure that Teams runs in the background. Open Microsoft Teams on Windows or Mac and then use the hyperlink. ![]() When Teams is not running in the background, hyperlinks may fail to open in the app. Keep Microsoft Teams Running in the Backgroundĭid you receive a Teams hyperlink on Skype or WhatsApp? When you click on the link, it’ll to open in the Teams app. If a hyperlink is not working, use the tricks below and fix the issue. Users need to open the link and check the content in Microsoft Teams. You can also create a link to navigate to a specific channel and share via instant messaging apps. ![]()
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